Welcome to NPS Law. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website (https://www.nps-law.co.uk/) or engage with our services.
1. Who We Are
NPS Law LLP (“we”, “our”, “us”) is a law firm authorised and regulated by the Solicitors Regulation Authority (SRA Number 570169). We provide legal services in areas including property, probate, commercial law, and employment law.
Address: 1 Cranmore Drive, Shirley, Solihull, B90 4RZ
Telephone: 0121 271 0111
2. What Personal Data We Collect
We may collect or receive the following categories of personal data:
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Contact Information: name, address, email address, telephone number.
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Case-related / Legal Information: documents and information relevant to your legal matter (property details, wills, contracts, correspondence, etc.).
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Usage & Technical Data: IP address, browser type, operating system, pages visited, time spent on pages, referral URL, device identifiers, and similar analytics data.
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Cookies & Tracking Data: via cookies or similar technologies (see our Cookie Policy section below).
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Marketing & Communication Preferences: if you opt in to newsletters or updates.
We collect data:
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When you contact us (via forms, email, phone).
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When you submit case information or documentation.
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When you use our website (automatically via analytics or cookies).
3. How We Use Personal Data
We use your personal data for the following purposes:
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To respond to your enquiries, provide legal advice, and manage legal matters.
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To carry out our contractual obligations to you, if you become a client.
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To communicate with you (updates, appointment scheduling, legal notices).
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To improve and optimise our website, services, and user experience.
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To comply with legal, regulatory, or professional obligations.
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To send marketing communications (only where you have given consent or as otherwise permitted by law).
4. Legal Basis for Processing
Under UK GDPR, we rely on one or more of these bases:
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Performance of a contract (when providing legal services to you).
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Compliance with a legal obligation (our regulatory or statutory duties).
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Legitimate interests (e.g. managing our firm operations, improving services, fraud prevention), provided your rights do not override those interests.
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Consent, for sending marketing communications or non-essential cookies.
5. Cookies and Similar Technologies
Our website uses cookies (and similar technologies) to provide essential functionality, improve the user experience, and collect analytics.
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Necessary cookies are required to make the website work and cannot be disabled.
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Functional, Performance, and Analytics cookies help us understand how users interact with our site and allow you to tailor settings.
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Advertising/Third-party cookies may be used to deliver more relevant marketing.
You can manage or withdraw consent to cookies via your browser settings or via our cookie consent interface. Note that refusing or disabling certain cookies may affect your experience on our website.
6. Sharing Your Data
We will not sell your data. However, we may share your personal data with:
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Barristers, courts, other legal professionals or third parties as required in handling your case.
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Service providers (IT, hosting, email, document storage) under confidentiality and data protection agreements.
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Regulators, law enforcement, or other authorities when required by law.
Any third party with whom we share data is only permitted to process it in line with our instructions and to the extent necessary for the purpose.
7. Data Retention
We retain your personal data no longer than is necessary for the purposes for which it was collected, in light of legal, regulatory, and professional obligations.
Typically:
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Case files: at least six years after the conclusion of the matter (or longer if required by law or professional rules).
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Contact / Marketing data: while you remain a client or until you withdraw consent (unless a legal obligation requires longer retention).
After the retention period ends, we will securely delete or anonymise your data.
8. Your Rights
Under the UK GDPR, you have rights in relation to your personal data, including:
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Right to access your data (obtain a copy).
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Right to rectify inaccurate or incomplete information.
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Right to erase (under certain circumstances).
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Right to restrict or object to processing.
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Right to data portability (where applicable).
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Right to withdraw consent at any time (for processing based on consent).
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Right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are infringed.
To exercise any of these rights, please contact us using the contact details above.
We may request proof of identity before processing your request.
9. Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These may include encryption, access controls, secure networks, staff training, confidentiality obligations, and regular security assessments.
10. External Links & Third-Party Sites
Our website may contain links to other websites. We are not responsible for their content or privacy practices. We recommend you check the privacy policies of external sites before submitting personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g. when laws change or our practices evolve). The updated version will appear on our website with a revised “Last updated” date.
If material changes affect how we handle your personal data, we will notify you (for example by email or prominent notice on our site) where feasible.
12. Contact & Data Protection Queries
If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:
NPS Law LLP
Address: 1 Cranmore Drive, Shirley, Solihull, B90 4RZ
Telephone: 0121 271 0111
Email: [insert dedicated data protection / privacy contact email]
If you are unhappy with our response, you may contact the UK’s Information Commissioner’s Office (ICO).